Contact Binance Customer Support Team
Despite the fact that Binance (BNB) is not exactly a year old, it has quickly ascended through the positions of digital money trades to turn into the #1 cryptographic money trade by 24-hour exchanging volume.
It is particularly known for the tremendous number of altcoin pairings, which number in the hundreds. Altcoins are elective digital currencies that aren’t Bitcoin.
With such prevalence comes a huge amount of clients who need to contact Binance (BNB) for help and different issues. Here are the manners by which you can contact Binance.
Present an Email Request
Clients can contact Binance by presenting a help ticket, which will be addressed by means of email.
Binance suggests that clients pick the correct Issue Type when presenting a ticket to speed up the client administration process.
Issue Types incorporate the accompanying:
- Application doesn’t work
- Help with stores
- Help with withdrawals
- Help with security issues
- Google Authenticator (two-factor confirmation or 2FA)
- Help with SMS Authentication
- Help with Account
- Help with Trade
- Other Issue
- Programming interface Issue
A portion of these issue types incorporate their very own sub-issue types for further particularity and each issue type has its very own required fields that clients must round out before presenting a solicitation.
For instance, if clients need assistance with Binance withdrawals they ought to have the accompanying data prepared on the off chance that they need to demand client support:
An email address for correspondence
Kind of withdrawal issue (withdrawal missing, not accepting an affirmation email, how to pull back, pull back to the wrong location, overlooked or wrong tag/notice/PaymentID, other withdrawal issue)
- The subject of the solicitation
- A nitty gritty portrayal of the issue
- Their Binance record email
- The name of the coin they are experiencing difficulty pulling back
- Exchange ID (or “none” in the event that they don’t have one)
- Exchange Address (or “none” in the event that they don’t have one)
- Exchange PaymentID/Memo/Tag (discretionary)
- Attachment(s) (discretionary)
In the wake of submitting demands, clients can sign in to their Binance record and check the status of their solicitations through the help page (or simply browse their email). The Binance client bolster group is attempting to guarantee tickets are reacted to and settled in an opportune way.
Clients can likewise check Binance.com’s help page for potential responses to request.
While referencing Binance’s help page isn’t an approach to contact Binance, it’s conceivable that clients can resolve their issues without reaching the Binance group by hoping to check whether the help database has any answers first. The every now and again posed inquiries (FAQ) segment has numerous articles on points like stores and withdrawals, exchanging, account get to, two-factor verification, security and random issues.
The help page likewise has a declarations area that may respond to questions that clients may have with respect to things like new cryptographic money or coin postings and the most recent Binance-related news.
As of April 3, 2018, the help page, just as the previously mentioned, submit solicitation page are accessible in English, German, French, Korean, Russian and Chinese (both Mainland Chinese and Taiwanese Mandarin).
Our Binance Customer Support Team +1(833) 266-0100. We are going to be out there 24/7 to assist you on any of such as suspension problems.